@JFK2SFO Hi, When the camera's video mode is set to "Auto", it will automatically switch between Day mode and Night mode based on the ambient lighting conditions. In the situation you described, if...

@Bon888 Hi, You can refer to the following instructions to troubleshoot if your phone/tablet is in the same network as the camera, but the "unable to download clips" message persists. What can I do...

@Nesswill Hi, Regarding the camera's false detection behavior, we suggest adjusting the detection settings according to the following instructions to see if it helps. What to do if the Detection...

@Tapo71 Hi, If your home Wi-Fi network is not working, you may need to contact your router support for further assistance. If not, please describe your usage scenario and the phenomenon you...

@jeffphillips307 Hi, After you factory reset the Tapo C310 and reconfigure it to connect to the Deco's Wi-Fi, what error message appears in the Tapo app when it fails to connect to the Deco's Wi-Fi?...

@AVNISH Hi, 1. The phenomenon displayed in the picture you sent may be caused by dust in the air reflecting infrared light. You can clean the camera lens and see if it helps. 2. If the camera's night...