@jeanghis Hi, We cannot access the emails you exchanged with the French local support, and we do not recommend sharing email correspondence in the community. However, you are welcome to share the...

@FernandoNn Hi, Thank you for providing the information and video. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best...

@Sileg48 Hi, You can refer to the following instructions to troubleshoot if you fail to set up your camera. What should I do if I fail to configure Tapo Camera? If the camera still can't be...

@PepeJ Hi, Currently, it's unable to set the Tapo C660's patrol mode interval in minutes. In this situation, we recommend you provide a detailed usage scenario and describe the reason why you want...

@Marcimarc Hi, You can refer to the following instructions to establish the RTSP/Onvif connection with the Tapo camera. How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol For the URLs...

@SpirosX Hi, Currently, the Tapo cameras do not support the Wi-Fi backup feature. However, our Tapo hubs, such as H200 and H500, support the Wi-Fi backup feature, and they can provide the Wi-Fi...