@Cctv-user000000 Hi, You can try the following steps to set up the Tapo C500. 1. After powering on the Tapo C500, wait for two minutes, and then press and hold the reset button on the camera for 10...

@balkris Hi, Please confirm the following information about the video quality phenomenon. 1. Is the video quality set to 2K on both Tapo C120 cameras' live view page? 2. While viewing a camera's live...

@LisaGyzen Hi, After you factory reset the Tapo camera, its default SSID will appear; however, the camera's default SSID is unsecured. Below are the detailed instructions to set up a Tapo camera. How...

@FernandoNn Hi, Please ensure your camera is powered by the original power adapter and cord that comes with the camera in the box, rather than other extension power cords or power adapters. Best...

Hi All, For better audio quality, please refer to the following instructions to troubleshoot. Troubleshooting for better audio quality of my Tapo camera Best Regards

@janousek_luky Hi, Thank you for your feedback and usage scenario information. I'll log your feature requests and forward them to the relevant team for evaluation. Best Regards