@jeanghis Hi, 1. Please confirm and provide the relevant information by referring to this post. 2. If an SD card is inserted into the camera, please refer to the following instructions to collect the...

@pzx Hi, Thank you for providing the detailed information. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Srijeet Hi, Thank you for providing the information and video. In your situation, please contact your retailer or local team to check if your camera is under warranty. If so, check if you can have...

@Andre1992 Hi, For the phenomenon that your camera can't return to the original position(original position offset) after tracking, you can refer to the following instructions for further assistance....

@Arno1975 Hi, If your camera detects events outside the detection zone, please confirm the following information. 1. Please go to the camera's Device Settings > Detection page, check the enabled...

@Arno1975 Hi, For the phenomenon that your camera can't return to the original position(original position offset) after tracking, you can refer to the following instructions for further assistance....