@jarkman Hi, From your description, it sounds like the camera is removed from the Tapo app, and it's required to reconfigure the camera to make it work again. If you did not remove the camera from...

@Tony56 Hi, It's recommended to refer to the instructions below for troubleshooting if your camera's video quality does not meet your expectations. Enhance Video Clarity: Troubleshooting Tips for...

@Ottila Hi, 1. You can refer to the Tapo C500 V1 and V2 datasheets on our official website to see their other differences. For Tapo C500 V1:...

@JaiCor Hi, There is no new firmware available for the Tapo C500 recently. In this case, please try the following steps and see if they help. 1. Turn off the camera, remove the SD card from the...

@Matt_in_UK Hi, It's normal for the camera to track a person/vehicle in the road when the road is within the detection zone based on your camera settings. In this situation, please check if it's...

@hTuyG56kk__ Hi, Thank you very much for your feedback regarding the remote download of SD card videos on the Tapo Camera. We completely understand your expectations for this feature and greatly...