@RalucaBarbu Hi, What's your camera's model number, hardware, and firmware version? If you store the camera's video recordings on the inserted SD card, please provide the following information for...

@mahujo Hi, Usually, you can follow the instructions below to troubleshoot if the camera keeps losing connection. What should I do if the Tapo smart device keeps losing connection or going offline?...

@Fips26 Hi, Please provide the following information for further analysis. 1. What are your cameras' model numbers, hardware, and firmware versions? You can go to the Tapo app > camera's Device...

@jhoejho Hi, Please refer to Part 1 of the instructions below to troubleshoot if the Tapo C211's detection feature is not working. What to do if the Detection feature is not working on the TP-Link...

@TheClubber Hi, For the reported phenomenon, please refer to the instructions below to troubleshoot. For example, in the provided pictures, the wake-up times are high on Feb 1 and Feb 2, and the...

@Menmar Hi, You can refer to the instructions below to troubleshoot if you fail to format your SD card. What should I do if the SD card cannot be formatted/recognized? If the same phenomenon...