@ValFil05 Hi, Please provide the following information so we can provide proper suggestions for you. 1. What's your camera's model number, hardware, and firmware version? You can find them on the...

@Astranger Hi, In your situation, please refer to Part 1 in the following instructions to troubleshoot. What can I do if the Tapo battery-powered cameras fail to charge? If the camera still won't...

@fffjoao Thank you for sharing your experience.

@Dyiyang Hi, Since the new firmware (1.1.5 Build 251223 Rel.40022n) is being released gradually, if your camera has not yet received it, please wait patiently. Best Regards

@Astranger Hi, Please confirm the following information for the reported phenomenon. 1. Is the Status LED on the doorbell camera lit up? If so, what's the LED status, such as solid red, flashing red,...

@JJays Hi, You can refer to the instructions below to troubleshoot if the camera keeps losing connection. What should I do if the Tapo smart device keeps losing connection or going offline? Please...