@DaveHD Hi, You can refer to the following instructions to see if it helps in your situation. What to do if "Firmware not supporting" appears when selecting the hub to store videos on C560WS...

This Article Applies To Tapo C560WS V1, FW: 1.0.8 Tapo C260 V1, FW: 1.0.15 Tapo H500 V1, FW: 1.1.1 Phenomenon Description When selecting the camera's video storage location on the camera's Device...

@BRoland Hi, Please try enabling a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi,...

@Shiq Hi, A camera's signal strength may be affected by several factors, such as environmental interferences, distance, and installation position, among others. In your case, please try to swap the...

@Napalex24 Hi, Typically, the detection zone on the camera won't change itself. In your situation, please confirm if the detection zone moves because the camera's monitor area moves, or only the...

@mameo Hi, You can compare the Tapo C660 and Tapo C530WS' specifications on our official website to see their differences. As you can see on this page, the two cameras' lens and maximum resolution...