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Solution What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras

Solution What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras

SolutionWhat to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-08-13 08:06:38 - last edited 2025-09-17 10:03:47
Tags: #Highlighted Thread #Official #Recording #Hub Video Storage
Model: Tapo C560WS   Tapo H500  
Hardware Version:
Firmware Version:

This Article Applies To


Tapo C560WS V1, FW: 1.0.8 

Tapo C260 V1, FW: 1.0.15
Tapo H500 V1, FW: 1.1.1 

 

Phenomenon Description


When selecting the camera's video storage location on the camera's Device Settings > Storage & Recording > Local Storage > Storage Location, if you choose Hub Storage and select a hub on the same local network, the "Firmware not supporting" message appears.


Workaround

 

We have now fully released the official firmware for the Tapo C560WS, C260, and Tapo H500, enabling you to store the camera's video recordings on the Tapo H500 within the same local network. Below is the firmware version info.

  • Tapo C560WS V1, FW: 1.0.14 Build 250729 Rel.37520n
  • Tapo C260 V1, FW: 1.0.21 Build 250728 Rel.71583n
  • Tapo H500 V1, FW: 1.3.1 Build 20250822 rel.65691

 

More Articles


How to Store Tapo Camera or Doorbell's Videos to a Tapo Smart Hub
How can I store the Tapo camera video recordings on a microSD card
Local Facial Recognition: Recognizes and tags strangers, family, and friends for easy identification
 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#1
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7 Reply
Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on C560WS
2025-08-14 10:44:34

  @Solla-topee im planing to buy Tapo c560ws as well. Is it working with Smart Hub 500? Can you send me firmware as well or i have buy first cameras?

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#2
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on C560WS
2025-08-14 12:03:37

  @Taras39 

Hi,
You can send me the Tapo C560WS and H500's MAC addresses via a private message after purchasing them for the new firmware. 
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#3
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-09-07 16:09:40 - last edited 2025-09-07 16:10:14

  @Solla-topee What about c260 and h200 hub? It's the same issue.

 

 

 

 

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#5
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-09-08 07:16:07

  @Latourbrian 

Hi,
We suggest removing the device's MAC address and your email address from the thread. In your situation, it's recommended to contact the local support team for further assistance.
Best Regards 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#6
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-09-08 07:23:04

  @SugarBaby 

Hi,
Currently, we do not have a new firmware for the Tapo H200. In this case, you can send me (@Solla-topee) the camera and H200's MAC address via a private message. I'll then escalate your case to our tech team for further assistance.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#7
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-09-08 08:09:10 - last edited 2025-09-08 08:13:01

  @Solla-topee Oh, nevermind I already sent an email and my ticket is:

TP-Link Support]-[TKID250701225] [Forum ID 828476]

 

Just you need to change that c260 is still not compatible with h200 hub on your website.

 

Thank you.

 

https://community.tp-link.com/en/smart-home/forum/topic/839204

 

 

 

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#8
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Re:What to do if "Firmware not supporting" appears when selecting the hub to store videos on cameras
2025-09-09 06:02:40

  @SugarBaby 

Hi,
Thank you for your feedback. I'll forward the information to the relevant team for evaluation and update the info on our website.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#9
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Highlighted Thread Official Recording Hub Video Storage
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