@Xukalhos Hi, 1. We do not have instructions to download and downgrade the camera's firmware. 2. For the reported disconnect behavior, please provide more information about it. 1) When the camera is...

@SKYNe Hi, It's hard to find the root cause of your case, however, we will keep improving our product and service to provide optimal performance. If other users encounter the "Local Access Only"...

@guinea_pig_cam Hi, Thank you for the information provided. Based on our review, your camera has not uploaded any detection video clips to the cloud, possibly because it did not detect any events....

@Rooking Hi, Typically, if the camera is set up successfully through Wi-Fi, when the camera is connected to the router by an Ethernet cable and if the connection is no problem, the wired connection...

@PetterS Hi, 1. If you bought the Tapo C425 individually, the package does not include the camera bracket. You can purchase the camera bracket if needed. As shown in the camera's QIG, the key...

@Bon888 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards