@MarcusMars Hi, Please confirm the following information for the reported phenomenon. 1. On the Tapo app > camera's Device Settings > Detection page, please check what detection types are enabled. On...

@GuzmanB Hi, Please confirm the following information for the reported phenomenon. 1. After unplugging the solar panel from the camera, have you plugged in the power adapter? 2. Please go to the Tapo...

@Rashmiranjan Hi, If you are unable to log in to the Tapo app with your TP-Link account, please try the following steps. 1. Ensure that your phone, with the Tapo app installed, has an internet...

@fbal01 Hi, You mentioned that restarting the camera will restore the camera's connection. Please go to the Tapo app > camera's Device Settings > Reboot page, enable the Auto Reboot feature, and...

@Tapo_user_NL Hi, Thank you for your cooperation. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After the reported...

@DaHype Hi, Thank you for your cooperation. Please also provide the following information about the offline phenomenon, along with the camera log. 1. What's the model number of your Wi-Fi router?...