@Fulvio2044 Hi, 1. Please refer to this post to troubleshoot the offline behavior and collect the relevant data. 2. When the camera is working, please go to its Device Settings > Device Info page,...

@ToniS85

@Chris2

@Fulvio2044 Hi, 1. If you do not turn on the privacy mode on the Tapo C500, will it work all the time? 2. Please confirm if the camera is powered by the original power adapter that comes with the...

@DaHype Hi, You can go to the camera's Device Settings > Reboot page, try to enable the Auto Reboot feature, and check if it helps. Currently, the reported information is insufficient to determine...

@sjsjdevyun Hi, A Tapo camera supports up to two mainstreams (high resolution) and two substreams (low resolution) to stream it simultaneously. All mobile devices that stream the camera remotely in...