@ToniS85 Hi, Thank you for providing the information via private message. You can now factory reset and reconfigure your camera, then check if you can control it remotely. Best Regards

@Rooking Hi, Typically, if the camera works fine when connected to the router's Wi-Fi, the Ethernet connection will take effect after you connect the camera to the router with an Ethernet cable. In...

@nests9143 Hi, For the reported phenomenon of the Tapo C200, please try the following steps to troubleshoot. 1. Make sure that the camera is powered by the original power adapter that comes with the...

@moe-B14 Hi, If your camera Tapo C110 can't be configured successfully, please try the following steps. 1. Please make sure your router's 2.4G Wi-Fi network is working. If not, please contact your...

@Fuzzbox1-_ Hi, 1. I am not sure if the protective film you mentioned is the same thing I understand. It's suggested that you take a photo of the camera lens and send it to me. This way, we can...

@SpirosX Hi, Currently, the Tapo cameras do not support the Wi-Fi backup feature on their own without the hub. You can start a new thread here with the description of your usage scenario and feature...