@frederikk Hi, The PIR sensor on the Tapo battery-powered camera detects changes in infrared radiation and is primarily used to detect objects with heat signatures, such as humans, animals, or moving...

@RileyLee Hi, Your case is being followed up by our support team (TKID250741365). It's recommended to follow their instructions to handle your case. Best Regards

@Darek1988

@Radicus Hi, You can refer to the following instructions to troubleshoot if you can only control the camera locally. What to do if I can't control my Tapo cameras on the Tapo app? You can also enable...

@Nataliep44 Hi, If you can't hear sound from the camera on its Live View page in the Tapo app when someone talks in front of the camera, please try the following suggestions. 1. Adjust the volume of...

@Robert1001 Hi, If the SD card is inserted into the camera, you can go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap "Format microSD Card" to format the...