@Pierre_41 Hi, When the Tapo C325WB V2 selects the Infrared mode, it goes into this mode only when the ambient light is low (below a built-in threshold). When the ambient light is sufficient, the...

@Greven77 Hi, When the Tapo C325WB V1 operates under extremely low-light or completely dark conditions, the live view page of the camera may fail to display a clear image if the spotlight is turned...

@tadtime Hi, What's your camera's model number and hardware version? Have you powered on the camera with the original power adapter that comes with the camera in the package? If not, please try the...

@linuxbaymaz Unfortunately, we don't have the link to download the camera's firmware.

@RileyLee Hi, In your situation, please use a pin to press the reset button on the camera for 10 seconds to perform a factory reset. If the LED on the camera flashes red and green, you can check if...

@_qb_ Hi, Please follow the steps below to record the videos and then send them to us for analysis. 1. Go to the Tapo app > Camera's Live View page, tap the Recording icon to record the video...