@Subsense Hi, Based on the troubleshooting you did, you can contact your retailer or our local support team to check if your camera is under warranty. Best Regards

@her_man Hi, You can refer to Q7 & Q8 in the following instructions to troubleshoot the reported phenomenon. General questions about the TP-Link camera's Pan & Tilt feature According to the Tapo...

@Michael91 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@wiimixer Hi, With motion detection turned on, the camera will detect all motion within the motion detection zones. With person detection turned on, the camera only detects persons within the person...

@Manivasakam Hi, If the camera is working as expected, you can keep monitoring it for a while and check whether it continues to work. By the way, is the IR LED on when the camera is in Night mode...

@0xboat Hi, Please provide the following information for further analysis when the camera is bound to the main account. 1. Please send me (@Solla-topee) the camera's MAC address via a private...