@PaRi53 Hi， Typically, it's not recommended to use an extension cable to power the camera; you can see the Q17 in 'Part 7: Other Questions' of the following FAQ for detailed reasons. General...

@Gregtheboy11 Hi， For the reported phenomenon, please follow the instructions below to troubleshoot. Troubleshooting for cloud video recordings of Tapo Camera If the phenomenon persists, please...

@S100 Hi， Before you send the diagnostic logs, please provide the following information about the reported phenomenon. 1. When you access the camera's live view page, does the camera appear to be...

@Hadders Hi， Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...

@mahujo Hi, For further assistance, please refer to this post. Best Regards

@summer_user Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...