@MikeSC60 Hi, Usually, if the line-cross detection is enabled and an event crosses the set line, it's normal to see the line-cross detection triggered. In the reported scenario, if you do not want...

@LuisSantos12 Hi, Please refer to the instructions below to troubleshoot. Troubleshooting for cloud video recordings of Tapo Camera If the same phenomenon persists, please confirm the following...

@MikeSC60 Hi, When the Video mode is set to Auto, the Tapo Camera automatically switches between Day and Night modes based on the ambient lighting conditions. In your situation, if the streetlights...

@defeat Hi, Thank you for sharing your experience. If your wireless router supports setting different Wi-Fi names for the 2.4 GHz and 5 GHz Wi-Fi, this may also help set up your camera. Best Regards

@Damo55 Hi, If your ISP is Optus now, you can restart your Tapo devices, then check whether they are back online. If you have changed your ISP but not your router, once your router is working (Wi-Fi...

@Dominguserr Hi, In your situation, you can contact your retailer or our local support team to check whether the camera is under warranty. Best Regards