@Jones17 Hi, 1. Do you mean on the camera's Playback & Download > Playback > SD Card page, a video clip showing created at 2 PM in the timeline, but the time is displayed at 1 PM when you watch the...

@Frostiebee Hi, It is normal for the camera to send a notification and record after detecting an event. In your situation, if the camera's detection feature is not working properly, please confirm...

@Vic16874 Hi, Typically, you can refer to the following instructions to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going...

@Mo-Hamad Hi, Typically, you can refer to the following instructions to troubleshoot when you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the same phenomenon...

@ToniS85 Hi, Typically, you can refer to Q3 and Q4 in the following instructions to know how to enable and cancel the Tapo Care free trial. Information related to the Tapo Care free trial In your...

@jipeda25 Hi, Please find the camera's MAC address on its label, and then check if you see the default SSID of the camera "Tapo_Cam_XXXX(the last four letters of the MAC address)". You can press and...