@hw_user Hi, Please find the answers to your questions below. 1. Performing a factory reset on a device unbinds the device from the TP-Link account. Even if the wireless settings do not change, a...

@Mathieu28 Hi, Thank you very much for your feedback. It's recommended to vote and leave your usage scenario on the thread "Geofencing for multiple people?" for evaluation. Best Regards

@KingBob1 Hi, We have new firmware for the Tapo C500 V2 regarding the phenomenon that the camera shows the same preview image for multiple detection video clips. You can email us with the subject...

@RObert000 Hi, As you can see on our official website > Tapo C425's specifications page, the Tapo C425 only supports Motion Detection, Person Detection, Pet Detection, and Vehicle Detection. Best...

@Rookie1986 Hi, If you set the camera to record detection video clips only and store them on the SD card, on the Tapo app > camera's Playback & Download > Playback > SD card page, you can slide the...

@DekHappy Hi, It's difficult to determine whether the reported phenomenon is caused by the camera's firmware based on the information available. It's recommended to refer to this post to check if the...