@Cheryl-riley_1 Hi, 1. We do not have a device with the model number CP102. Please double-check the model number of your Tapo device. 2. If you have a Tapo camera and want to store the video...

@Diogenes2025 Hi, Our cameras do not support uploading the video recordings to a third-party cloud server. Best Regards

@PierreDeCrown Hi, If you share the camera with your wife's TP-Link account, the shared account has limited permissions to the camera. How to share my Tapo Smart Devices with my family? If you want...

@KN-Tapoc200c Hi, The Tapo C200C supports the device sharing feature, and below are the detailed instructions to share a device. How to share my Tapo Smart Devices with my family? If you fail to...

@0MelT0 Hi, You can troubleshoot by referring to the tips in this post. Best Regards

@Elsnake Hi, There is no method to change the device's region code info. If you have just purchased the new camera, it's recommended to contact your retailer to return it and purchase a new one in...