@J75020 Hi, If you can see the camera is connected to the router's Wi-Fi but shows offline in the Tapo app when your phone is on a different network from the camera, it may be that the camera is not...

@0MelT0 Thank you for sharing your experience~

@Essenby Hi, You can try formatting the SD card and then check if the same phenomenon appears in the Tapo app. If so, on your iPhone or iPad, please refer to the instructions to collect the app log...

@david824 Hi, If you have a TP-Link router, it's suggested to post your problem phenomenon with the router's model number here. Best Regards

@cjh75 Hi, When the camera successfully connects to our cloud server(such as the LED is solid green and can be controlled remotely), if both the mobile device and the camera are connected to the same...

@0MelT0 Hi, Please confirm the following information for further analysis. 1. Please describe your network diagram, such as internet-- wireless router ))) hub, cameras, etc. Are the two cameras and...