@Nerdelkin Hi, 1. If the cameras perform better when connected to the IoT network, it's recommended that they keep the connection for better performance. If the Tapo C520WS can connect to the 2.4G...

@Rhyso Hi, Typically, when the Tapo camera works in the Night mode, if you have selected the Smart mode in the Tapo app > Camera's Device Settings > Video & Display >Night Mode settings, the...

@Kevvy-70 Hi, Every Tapo Camera is eligible for a one-time free trial of the Tapo Care services. The Free trial period is 30 days for each camera since you enabled it on the Tapo App. If your camera...

@SurajMayank4 Hi, If you can't tilt the Tapo C200 on the Tapo app > Camera's Live View > Pan & Tilt page, try these steps: 1. Go to Device Settings > Pan & Tilt, tap the Pan & Tilt Correction button...

@Gopesh_Goyal Hi, Please confirm the following information for the reported issue. 1. If you do not format the SD card on the Tapo app after a power outage, is there any message prompt on the Tapo...

@AVNISH Hi, Please confirm the following information for the reported issue. 1. Please describe your network diagram. Is the camera connected to the router's Wi-Fi directly? Are there AP or RE...