@MrRoadSpike Hi, Please confirm the following information about your issue. 1. Has your camera subscribed to the Tapo Care service? Is an SD card inserted into the camera? 2. What URL or resolution...

@Billythewhippet Hi, Please confirm the following information about your issue. 1. What's your camera's model number, hardware, and firmware version? 2. What setting have you selected in the Alarm...

@Tapooo2 Hi, What's the camera's LED status, such as solid red, flashing red, and so on? When you press the reset button for 10 seconds to factory reset the camera, what changes in the LED status?...

@AVNISH Hi, Typically, our tech team will reply to you via email in 1-2 business days. If you have not received a reply, please feel free to reply to the email you received to remind the tech team to...

@HariAddepalli Hi, 1. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. 2. Please refer to the instructions below to...

@giuliano66 Hi, Currently, only the Tapo C325WB V2 can meet your requirements. The Tapo C325WB V1 does not support being powered by an Ethernet cable featuring PoE technology. We do not have...