Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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Hi，
You can refer to the following instructions to configure the camera settings and your router.
How to View Your Tapo Camera Remotely via RTSP/ONVIF
Usually, it's no problem to set the same camera account for each camera.
Best Regards
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@zezito hello. I have tried to view the camera via iSpy and VLC and just get a failure message. No one else is streaming the camera. I have followed all the help steps I can find. I want to add it to my HIKVISION NVR. Please can you help?
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Hi,
Please confirm the following information about your issue.
1. Has your camera subscribed to the Tapo Care service? Is an SD card inserted into the camera?
2. What URL or resolution have you used when establishing the RTSP/Onvif connection?
3. Please describe your network diagram. On the device you want to stream the camera via RTSP/Onvif, can you successfully ping the camera's IP address?
4. What error message appears when establishing the RTSP/Onvif connection?
Best regards
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@Solla-topee I am having the same issue.
Camera TC71
VLC stream on TV or Laptop does not work.
The network diagram is as recommended.
TC210 on my network works perfectly.
The VLC debug mode shows stream dead.
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Hi,
1. Please refer to this post to provide more information about the reported case.
2. How many devices stream your camera TC71 simultaneously? Including streaming the camera via the Tapo app and RTSP/Onvif connection.
3. Can you establish the Onvif connection between the TC71 and the iSpy app installed on your laptop?
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Answers as requested.
MAC Adress: DC-62-79-27-BA-38
>>Tapo care trial mode. SD card, yes.
>>URLs used:
rtsp://192.168.1.25
rtsp://192.168.1.25/stream1
I have also tried to parse credentials from the URL too.
>> There is only a single router at my home connected to all the devices. I have tested on TV StreamShow App and VLC player on all the devices. It does not work.
>>Debug log from VLC:
satip debug: try to open 'rtsp://192.168.1.25'
satip debug: connect to host '192.168.1.25'
main debug: net: connecting to 192.168.1.25 port 554
main debug: connection succeeded (socket = 1616)
main debug: net: opening 0.0.0.0 datagram port 9208
main debug: net: opening 0.0.0.0 datagram port 9209
satip error: Failed to setup RTSP session
main debug: net: connecting to 192.168.1.25 port 554
main debug: connection succeeded (socket = 1616)
access_realrtsp warning: Cseq mismatch, got 1, assumed 0
access_realrtsp debug: rtsp connected
access_realrtsp warning: only real/helix rtsp servers supported for now
main debug: no access modules matched
main debug: dead input
main debug: changing item without a request (current 2/3)
main debug: nothing to play
qt debug: IM: Deleting the input
>>There are 3 phones where the TAPO app is installed to access the Camera. When trying to stream, none of the devices are accessing the Camera.
>>ONVIF gives this screen:
I would appreciate further help. I have a TC71 and C210 as well - and 210 works great with VLC. It is TC71 causing the issue.
I believe the issue happened after I updated firmware after buying it - it is just 7 days old.
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Hi,
Please note that if the camera enjoys the Tapo Care service and has an SD card inserted, the RTSP/Onvif connection can't be established. In your situation, you can remove the SD card from the camera and then check if you can establish the RTSP/Onvif connection.
Best Regards
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@Solla-topee Would it help if I end Tapo Care?
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Hi,
You can also cancel the Tapo Care Trial plan, with an SD card inserted into the camera, and then try to establish the RTSP/Onvif connection. However, please note that it's unable to enjoy the Tapo Care Trial plan again after stopping it.
Information related to the Tapo Care free trial
Best Regards
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