@Felize Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@Satheskumar Hi, We do not have the sales information about when and where the Tapo product will be available in your region. Below are some steps to help you check product availability and where to...

@SirDaemian Hi, The camera's default SSID does not require a Wi-Fi password to connect; it's an unsecured Wi-Fi network. Usually, a Wi-Fi password is required only when connecting the camera to your...

@jessjael2503 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Shye Hi, If your camera is configured to store video recordings on the inserted SD card, please refer to the instructions below to ensure your storage settings are correct. How can I store the Tapo...

@Scofferoff Hi, Please check whether the camera is powered by the original power supply and cord that comes with the package. If the camera uses another power supply or an extension cable, the...