@csolisr Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Noob1 Hi, Thank you for your support of our product, and hope you can enjoy your new device. For the reported issues, the following tips may be helpful. 1. Typically, you can refer to the following...

Hi All, You can refer to the Solution in the following thread to solve the reported issue. [C200 V5 1.2.2][C310 V2 1.4.2] Day/Night Mode Auto Switching Failure Best Regards

@raven1991 Hi, Could you please refer to the following instructions to collect the camera logs if the issue persists after upgrading to the new firmware? Once you have collected the camera logs,...

Hi All, Regarding the reported issue, we suggest referring to the solution in the following thread to try to solve the issue. [C200 V5 1.2.2][C310 V2 1.4.2] Day/Night Mode Auto Switching Failure Best...

@lorenzphil Hi, On the Tapo app > Camera's Device Settings > Device Info page, you can find the camera's firmware version info. In your situation, it should be the firmware is not updated...