@raven1991 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@lorenzphil Hi, You can also try to connect the camera to the router by an ethernet cable, factory reset the camera, and reconfigure it to connect to another Wi-Fi(such as a phone's hotspot Wi-Fi),...

@SPFun Hi, In most cases, non-battery powered Tapo cameras will start recording once moving objects enter the camera's detection zone. However, in certain situations—such as when the moving objects...

@JJ-Johnson Hi, If an event can't wake up the camera, you may try to reproduce the event and record it manually on the camera's live view page, then send the video to us for further analysis. You can...

@Lucasscp Hi, We are prioritizing this issue and are committed to resolving it as quickly as possible. We suggest troubleshooting according to the thread "[C200 V5 1.2.2][C310 V2 1.4.2] Day/Night...

@tbruin3235 Hi, 1. If the camera is connected to the router's Wi-Fi but displays offline on the Tapo app, it may be the camera is connected to the router's Wi-Fi but has no internet connection. 1)...