@Tomas_ Hi, If you experience the freeze phenomenon when watching camera video clips, such as the video freezes, then starts moving again a few seconds later, please confirm the following information...

@Gyscos Hi, Thank you for your attempt. Below are the instructions to collect the camera log. You can send it to us for analysis after you have collected it. Thanks! How to get the log of Tapo Camera...

@Sams25 Glad to hear that your case is solved.

@Proudo Hi, About the feature request to add automation entries to adjust the camera's detection, notification, recording, and alarm settings, etc., according to the different needs, I'll log it and...

@ABT2251 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Jeanpluc Hi, If you can see the camera with the second account but are unable to manage it, such as change settings on its Device Settings page, the second account should be a shared account of the...