@Jaafarr Hi, If you are referring to the video clips stored on our cloud server, please note that: 1. Only the camera subscribed to the Tapo Care service can store video clips on our cloud server. 2....

@Gyscos Hi, 1. There is no new firmware released for Tapo C720 recently. 2. When the camera is working, please go to its Device Settings page and check if the Status LED option is enabled. If not,...

@CMGrim Hi, You can refer to the instructions below to troubleshoot when you fail to establish the RTSP connection. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? Please...

@XPERUA Hi, Different models of Tapo cameras have varying feature sets. The Tapo C310 supports 1080P resolution does not mean that all other models will have the same capabilities. If you would like...

@Jeanpluc Hi, If you can see the camera on the Tapo app when you log in to the Tapo app with the second account, please check if you can control the camera with the second account. For example, go to...

@jess_ Hi, You can refer to the following instructions to troubleshoot when you can't control the camera. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains, please...