@ABT2251 Hi, 1. Do you mean you can add the Tapo C200 to Agent DVR via Onvif connection successfully, but when watching its live feed, you have the mentioned error? Could you please send us a picture...

@Sams25 Hi, You can send me(@Solla-topee) "Forum ID 727368 + Tapo C220's MAC address" via a private message if you want to try it. Before the Upgrade: (1) Please be sure you have read the Beta Test...

@newtapouser Hi, To conserve power, battery-powered cameras typically remain in a low-power sleep state when no motion is detected, and they start detecting motion and recording when awake. The...

@newtapouser Hi, In this situation, please refer to the following steps to collect the app log and send it to us for further analysis. 1. Click here to download and install the Tapo debug app(Tapo...

@Sams25 Hi, The new firmware for the Tapo C220 V1 is v1.3.1 rather than v1.2.5. You may try it and check if it helps. Best Regards

@B.M Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards