@LesF Hi, You can refer to the instructions to troubleshoot if you can't format the SD card. What should I do if the SD card cannot be formatted/recognized? If the problem remains, please collect the...

@Prio Hi, You can refer to the instructions to troubleshoot if the SD card can't be detected on the camera. What should I do if the SD card cannot be formatted/recognized? If the problem remains,...

@Shimodd Hi, It's suggested to contact your retailer to check if you can change the Tapo C510W to Tapo C520WS or C530WS if you want the feature to track a person only. Best Regards

@Shimodd Hi, Typically, only the motion within the detection zone can initially trigger the Tapo C510W's Motion Tracking feature to work. Currently, Tapo C510W does not support the function of...

@Ch4rv3l Hi, Thank you for the information provided, and please confirm the following information for further analysis. 1. What is the model number and MAC address of your doorbell camera? You can...

@Zoey96 Hi, Since the camera log is stored on the microSD card, you need to remove the SD card from the camera to have the camera log. I have escalated your case to our tech team, and they will...