@PedroRodrigues Hi, If the camera's LED flashes green and amber all the time when you reset it and does not change to other states, please try the following steps. 1. Turn off the camera, wait for...

@fisko Hi, Your problem is different from the one reported by @Kartsa. It's recommended to contact the tech team via email(TKID250413131) for further assistance. Best Regards

@Aztroboy Hi, Thank you very much for the pictures and video provided. From the video, it may be the person's movement is not within the detection area that can wake up the camera, so when the camera...

@m1tchy24 Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Imja Hi, 1. On the Tapo app > camera's Device Settings > Advanced Settings > Display Settings page, please select Compatible Mode and check if it helps. 2. On the Device Settings >Video & Display >...

@ctaylor Hi, Does your range extender have the same Wi-Fi name as the router? Please restart the camera, and when it is online, please go to the Tapo app > Camera's Device Settings > Device Info...