@Jjl290 Hi, It's suggested to refer to the instructions to troubleshoot. Best Regards

@Ch4rv3l Hi, In this case, it's suggested to go to the doorbell camera's Device Settings > Doorbell > Doorbell Video Call page to check if your settings are correct. Please send me a picture of the...

@Jjjjjjjjjjjjj Hi, Is the Tapo camera displayed online on the Tapo app when you are in the outside network, but you can't watch its live feed remotely? If so, you can refer to the following...

@Zoey96 Hi, 1. If you have downloaded the video recording to the Tapo app rather than your phone, uninstalling the Tapo app will delete all downloaded video recordings. If you have downloaded the...

@Dan_007 @XyZed Hi, Thank you for your feedback. Currently, in the Tapo app, you can temporarily disable camera notifications during the times when you might receive Tapo Care reminders by going to...

@pdu__ Hi, If you have sent the app log to the technical team, do you receive a ticket ID? Since I can't find your app log, it's appreciated if you could provide us with the ticket ID. Best Regards