@No_sound_camera Hi, 1. Is there no sound on the camera's Live View page or video recordings? 2. On the Tapo app > Camera's Live View page, please tap the Call icon, tap the icon at the top right...

@Niennasill @pzx Hi, The new firmware version(1.2.11 Build 250331 Rel.38663n) for the Tapo C520WS V1 is being released gradually. It's normal that some Tapo C520WS V1 detect the new firmware, but...

@Imja Hi, If the camera starts working, please keep monitoring it for some time, and then send us the problem phenomenon if the camera has problems. Btw, please uninstall the Tapo app and reinstall...

@gromeo78 Hi, It's unable to watch the camera's live view after knowing its MAC address. Typically, only the person who has the TP-Link account the camera is bound to can log in to the Tapo app to...

@Piyush5637 Hi, 1. Typically, only one device can watch the video recordings stored on the SD card at a time. If you see the message "It looks like you've reached your device limit for playing this...

@Imja Hi, Please confirm the following information about the reported issue. 1. On your Tapo app, is the Tapo C310 displayed online or offline state? 2. If the camera shows online on the Tapo app,...