@PatriciaMarch Hi, Your problem may be related to the camera settings and the settings on your phone for the Tapo app. Please confirm the following information for locating the issue. 1. Please go to...

@piri84 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the email, you can reply to it with the...

@SvenM Glad to hear your case is solved.

@Manne990 Hi, A new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@HomeLKO Hi, You can refer to the following instructions to troubleshoot if the camera keeps going offline on the Tapo app. What should I do if my Tapo smart device keeps losing connection or going...

@Tan35 Hi, If your Tapo camera has no sound when watching its live feed and recordings, please try the following steps. 1. Adjust the volume of the camera's microphone to maximum value and test if...