@RufiaTerno Hi, The Tapo C500 and Tapo C51A support the RTSP protocol. In your case, you can try to uninstall the Tapo app, reinstall the latest one, and then check if you can find the 'Camer...

@Manne990 Hi, Please confirm the following information for the reported issue. 1. Please send me(@Solla-topee) the camera's MAC address via a private message. 2. On the camera's Device Setting >...

@PaulTGG Hi, If you are willing to continue troubleshooting the offline issue, please refer to the instructions below to collect the camera log, and let me know if you have collected it. How to get...

@Puno Hi, Typically, removing the camera from the Tapo app means factory resetting the camera. If the LED on the camera is flashing red and green, you can try to reconfigure it on the Tapo app. How...

@Sammy2023 Hi, It's hard to say if the problem is only related to the new firmware from the information you provided, and we do not receive similar feedback. In this situation, your cooperation is...

@pdu__ Hi, 1. What are the hardware and firmware versions of your Tapo C225? You can find the version info on the Tapo app > camera's Device Settings > Device Info page. 2. Please refer to the...