@Sahil0643 Hi, You can try to turn off the camera, wait for two minutes, turn on the camera, and wait for another two minutes. Then try to press the reset button for 10 seconds to factory reset the...

@Tohee Hi, Please check if the following suggestion will be helpful. 1. Adjust the volume of the camera's microphone and speaker to maximum, and speak in front of the camera to see if there is any...

@JoanPujol Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@SergeL Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Hamahmi Hi, Please double-check the model number of your camera. Is it Tapo C510W or another model number? The Tapo C510W has a maximum 2K resolution rather than 4K. Best Regards

@Suresh_Cams Hi, Typically, there is no need to open a port on your router for the camera if you want to use the Tapo app to control the camera remotely. It's suggested to refer to the above...