@fabbro_ilfabbro Hi, It's usual that different hardware versions of the same Tapo camera model have different firmware versions, and some functions may not be exactly the same. 1. If you can't select...

@Tapoguy2022 Hi, Typically, uninstall the Tapo app on your phone and reinstall it won't remove your doorbells and cameras bound to your TP-Link account. After you reinstall the Tapo app on your...

@Doe123 Hi, You can refer to the following instructions to troubleshoot if there are no cloud video clips stored or some cloud video clips are lost. Troubleshooting for cloud video recordings of Tapo...

@Justinol Hi, 1. Are the cameras connected to the router's Wi-Fi? 2. Could you please explain that "All RTSP connections are currently established on the same camera."? Thanks! Best Regards

@_varun-tanwar_4 Hi, 1. Can you send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send...

@_varun-tanwar_4 Hi, Typically, if the Tapo C220 has Motion Tracking/Auto Tracking enabled, the camera's original position is where it starts tracking the event. After tracking an event, the camera...