@marcosvfc Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@WhiteM Hi, You can refer to the following instructions to troubleshoot. 1. Please check if your camera's Detection feature is working. For example, check if you can receive detection notifications...

@Tref_6340- Hi, If the audio from the camera sounds muffled or distorte, you may try the following troubleshooting suggestions: 1. Make sure that there are no obstructions covering the microphone and...

@Sam1008787 Hi, On the Tapo app > camera's Live View page, please check if the Video mode is set to Auto. Typically, the camera will automatically switch between Day/Night mode according to the...

@1234Camera Hi, Please double-check the model number of your cameras, are they Tapo C320WS and Tapo C310? We do not have a Tapo camera called CW310. You can go to Google Play or Apple Store to...

@Justinol Hi, Please confirm the following information for the unstable RTSP stream issue. 1. Please describe your network diagram, such as internet--router-- PC, and )))cameras, etc. What's the...