@Pete21 Hi, Do you mean the camera can't connect to your home Wi-Fi successfully, and even if you have removed the camera from your TP-Link account, the camera will alarm when detecting events?...

@Marcusc500 Hi, 1. If you go to the camera's Live View > Pan & Tilt page to pan the camera manually, will the camera pan? 2. Try to touch the camera with your hands to pan it and check if you can pan...

@nikti Hi, Do you mean with your Detection and Patrol Mode settings on your camera, after the camera detects motion and finished motion detection, the camera won't start to patrol but will fix on the...

@Jarbinator-74 Hi, You can refer to the following instructions to troubleshoot the reported issue. Troubleshooting for cloud video recordings of Tapo Camera Best Regards

@Zeeshan6356 Hi, 1. Have you used the original power adapter to power the camera? If not, try the original power adapter. 2. If there is an SD card inserted into the camera, remove it for a try. 3....

@user1001 Hi, 1. Typically, the camera can continue to record videos even when disconnected from Wi-Fi. 2. We need more information to analyze the reported issue, and please help confirm the...