@MarioInJapan Hi, 1. The first phenomenon seems like the Tapo C520WS falsely detects something as a person. Does the Tapo C520WS subscribe to the Tapo Care service or has an SD card inserted to store...

@Sajaldas Hi, Typically, please refer to the following instructions to troubleshoot if you can't format a microSD card. What should I do if the SD card cannot be formatted/recognized? As you can find...

@Bradipo975 Hi, You can refer to "Case 2. The camera has detected the events but cannot receive the notifications" in the below instructions to troubleshoot the reported issue. What to do if I can't...

@DD87 Hi, Currently, the Tapo cameras do not support the feature to download the video recordings from the SD card remotely. Thank you very much for your feedback here, and we suggest voting and...

@NinoDB Hi, Take the Tapo C200 V5 as an example, the output voltage of the original power adapter is 9V/0.6A. If you use a power adapter with 12V/1A output voltage to power the camera, it may damage...

@NViviers Hi, 1. You can refer to the following instructions to troubleshoot the disconnect issue. What should I do if my Tapo smart device keeps losing connection or going Offline? Please confirm...