@C410er Hi, 1. What's the hardware and firmware version of the two Tapo C410? Please send me(@Solla-topee) the camera's MAC address via a private message. 2. Please describe your network diagram. Are...

@Sajaldas Hi, You can refer to the instructions below to troubleshoot if you fail to format the SD card. What should I do if the SD card cannot be formatted/recognized? Note: as you can see in the...

@markbsac Hi, Usually, the new firmware will add some new features or improve the device's performance. However, if the camera is working fine and you don't have any further issues about it, you can...

@walsan Hi, Thank you for the information provided. For the reported issue, please refer to the instructions below to collect the app log and camera log for further analysis. How to get the log of...

@PowerUser2025 Hi, Have you reconfigured the camera to bind it to your TP-Link account after you factory reset it? Typically, if you factory reset the camera, it will unbind to your TP-Link account,...

@Humorist Hi, Thank you very much for your feedback here, I'll log the feature request and pass it along to the relevant team to evaluate. For the Tapo Pan & Tilt camera that supports the Pan & Tilt...