@Poppyseeds Hi, I see the message "Shared photos not available" when going to the link you sent. Would you please send me a new link to the video? You can check if the following tips are helpful in...

@DoT-ReversE @_Mr_E_ Hi, You can refer to the instructions below to troubleshoot if the notification feature is not working. What to do if I can't receive notifications with the Tapo Cam or have a...

@Catsteven Hi, If the LED on the doorbell camera keeps changing the state and color, and the doorbell shows the offline state on the Tapo app, please try to factory reset the doorbell by pressing the...

@vbhatna Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? Please...

@Alan-F Hi, 1. On the camera's Device Settings > Detection > Pet Detection page, please set the sensitivity value to 10 and check if it helps. 2. Can you record a video manually on the camera's Live...

@BarneyRubble Hi, On the Tapo C410's Device Settings > Video & Display > Night Mode Settings page, you can see the Infrared Mode and Color Mode. Usually, if you select the Color Mode, the spotlight...