@Menhem Hi, Usually, the camera will display the colorful live view page at night when the floodlight is on. Would you please send us a video showing the camera display colorful image when the...

@xyy Hi, Typically, only the person who has your TP-Link account can access your camera after logging in to the Tapo app with your account. It's important to protect your account, and below are some...

@dagbobert0815 Hi, Please confirm the following information for the reported issue. 1. What's the URL you used on the IP Camera Viewer Software when watching the camera? 2. How many devices are...

@SweJohn Hi, It's unable to downgrade the firmware of the camera, however, we will record your feedback about the new firmware and forward it to the relevant team for evaluation. What do you mean by...

@Biz-Ez Hi, Please confirm the following information for the reported issue. 1. Have you stored the video recordings on the SD card or our cloud server? 2. If you have stored the video recordings on...

@Rory_10 Hi, Usually, there is no problem if you buy a new device now, and this issue has nothing to do with whether the camera is placed under the roof protected or not. Best Regards