@fernajuf Hi, Please send me(@Solla-topee) your camera's MAC address via a private message. Best Regards

@Goo7 Hi, After investigation, our team found that the Tapo app is currently not fully optimized for Bluetooth earphones, which may be causing the issues you’re experiencing. Our team are actively...

@Sallydeer Hi, If your Tapo C500 is flashing red slowly constantly, it means the camera is trying to connecting to your Wi-Fi. Please ensure your router's 2.4G Wi-Fi is working, and you can move the...

@Al3xis Hi, Do you mean you have shared the doorbell camera with your wife, when someone presses the doorbell, you received and answered the video call but your wife did not, and you received a...

@ClaretSam92 Hi, 1. What's the model number of your router? Please describe your network diagram in detail. 2. Please send me(@Solla-topee) your camera's MAC address via a private message. Best...

@Ingo89 Hi, Please refer to this post to send us more information regarding your disconnect issue for analysis. Best Regards