@JackK78 @Poppyseeds Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@LoryBernooo Hi, Thank you for your cooperation, and I'll wait for the videos. Best Regards

@ELSHARKAWI Hi, I have sent firmware(1.2.10 Build 241218 Rel.40720n) to one of the Tapo C520WS, please update the firmware via the Tapo app and check if it helps. Best Regards

@Calsomia Hi, Please try to press the reset button for 10 seconds to factory reset the camera. If the problem remains, it's recommended to contact our local team for further assistance. Best Regards

@Rob123 Hi, Do you have a problem when configuring the camera? Please try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure it with a different phone, connect it to the...

@mh_ Hi, The phenomenon may be related to the camera's settings. 1. On the camera's Device Settings > Video & Display > Night Mode settings page, which mode have you selected? 2. On the Tapo app >...