@Manivasakam Hi, Please provide the following information about the reported phenomenon. 1. When you select the Night mode on the camera's Live View page, does the IR LED not turn on? 2. If the IR...

@ChristineWang Hi, Our Tapo cameras are designed to connect to standard home Wi-Fi networks that use WPA/WPA2-PSK encryption and do not require a web-based login or portal authentication. Most portal...

@Robinws_ Hi, Usually, you can refer to the following instructions to troubleshoot if the detection feature is not working well. What to do if the Detection feature is not working on the TP-Link...

@r2fi Hi, It's recommended to confirm whether the high-pitched noise is coming from the camera or the power adapter. You can move the camera as far as possible from the power adapter to check. Please...

@SuperKeeks Hi, You can refer to the following steps to turn off the Tapo Care Weekly Report feature. 1. Go to the Tapo app > your camera's Live View page. 2. Tap Tapo Care. 3. Click on Weekly...

@Patrick_MG @Hertsch Hi, Our camera's firmware updates are released progressively, meaning that if you have multiple cameras of the same model & hardware version, some cameras may receive the update...