@XrayA4T Hi, Do you have a different SD card? If so, try a different SD card and check if there are any changes. Best Regards

@StefanSP Hi, Please confirm the following information for the reported issue. 1. Please describe your network diagram in detail, such as router ))) RE/ AP ))) RE/AP ))) camera, etc. 2. Whether your...

@BauerTanja Hi, The phenomenon description shows that the camera is not connected to the internet or cloud server, so you can control it locally only. You can refer to the instructions below to check...

@Grzeg Hi, Thank you for sharing your experience. The model number of your doorbell camera should be Tapo D230S1, rather than Tapo DS230. If you typed the correct model number, you can find it in the...

@RT5 Hi, You can refer to the instructions below to troubleshoot if you fail to format the SD card. What should I do if the SD card cannot be formatted/recognized? If the problem remains, please let...

Updated on March 27, 2025. Hi All, We have released the new firmware version(1.3.3 Build 250228 Rel.56467n) for the Tapo C510W V1 & TC41 V1, which has optimized the mechanism for saving video...