@TaraKla Hi, The default SSID of the Tapo Camera does not have internet access. If you see the default SSID of the camera, it means the camera is not configured successfully, and below are the...

@Emfuser Hi, You can try the following steps if the camera disappears from the app suddenly. 1. Make sure you have logged in Tapo app with the correct TP-Link account(in email format) that was used...

@ALKG Hi, You can refer to the instructions below to troubleshoot, and if the problem remains, please provide the test results for further analysis. What should I do if the SD card cannot be...

@Thelaundryplace Hi, If you want to receive a ring call when someone presses the doorbell, on the doorbell's Device Settings > Doorbell > Doorbell Video Call page, please select the Ring Call option....

@harmandeep Hi, We don't have the instructions to downgrade the camera's firmware. Please confirm the following information for the reported issue. 1. Please send me(@Solla-topee) your camera's MAC...

@Stafforddad Hi, Please confirm the following information for the reported issue. 1. Please send me(@Solla-topee) your Tapo C425's MAC address via a private message. You can take one of the Tapo C425...