@Quebec Hi, If you have subscribed to the Tapo Care service, the camera's detection video clips can be stored on our cloud server for 7/30 days(based on the subscribed Tapo Care service), and you can...

@Perda Hi, On the Tapo app > doorbell camera's Device Settings > Doorbell > Anti-theft Alarm page, you can turn off the Anti-theft Alarm feature if needed. Best Regards

@c210-user Hi, You can try to enable a hotspot Wi-Fi on your phone, factory reset a camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and then check if you can control...

@Tipo874 Hi, Please confirm the following information for the reported issue. 1. Please ensure your Tapo app is up to date. 2. Go to the Tapo app > KC115's Live View page, is the date & time...

@hhhmmm Hi, Is the audio quality muffled when using the two-way call feature with the doorbell camera, or the sound is very low? Would you please send us a video showing the reported issue? Best...

@JoseX86 Hi, If you want to turn off the LED of the doorbell camera, please go to the Tapo app > doorbell's Device Settings > LED page and select the Always Off option. Best Regards