@SilentBill Hi, Please confirm the following information for the reported issue. 1. Please ensure the Tapo app is up to date. 2. Please go to the doorbell's Device Settings > Device Info page, tap...

@pappl Hi, The System LED on the camera flashes blue quickly when the camera loses the WiFi connection with the router, which is to provide users with the camera status so that they can find the...

@TygoSogot Hi, 1. There are no settings on the camera to lock to a specific AP/RE in a mesh network. Some mesh Router/APs may have this feature, and you can contact the mesh router/AP support to...

@AlexMoinhos Hi, Please confirm the following information for the reported issue. 1. On the camera's Device Settings >Battery Status > Working Mode page, which mode is selected? 2. Please go to the...

@HungVL Hi, Typically, you can refer to the instructions below to troubleshoot the reported issue. What should I do if I fail to configure Tapo Camera? If the problem remains, you can try the...

@Asharidu Hi, Please double-confirm the hardware version of your Tapo C425, is it V1.0 or V1.20? You can send me(@Solla-topee) the camera's MAC address for confirmation. Currently, the Tapo C425...